Role: SaaS Support Engineer
Salary: up to £85,000 pa, depending on experience
Location: fully remote, 11am-7pm work hours
We are looking for a skilled SaaS Support Engineer to drive flawless API integrations with precision data engineering, smart automation, and a customer‑first mindset - while setting the standard in a true greenfield role.
You'd be working in a remote environment, tackling interesting and complex challenges within a small, highly skilled team, and core hours of work will be 11am-7pm.
This is a full-time permanent SaaS Support Engineer position, paying between £75,000 - £85,000 per annum, depending on experience.
Role Overview:
- Use Postman extensively to test and troubleshoot API integrations, resolve data‑feed issues, and work with JSON structures.
- Build and own the triage process, support documentation, FAQs, guides, and the wider Support Portal.
- Provide customer support for the core SaaS platform.
- Work in a highly data‑intensive environment; automation experience beneficial (Golang/Python a strong plus).
- Support customers through onboarding, implementation, and integration challenges with hands‑on technical problem‑solving.
- Operate with high autonomy - ideal for proactive self‑starters who collaborate with users and international teams to get results.
- Best suited to someone who thrives without rigid processes and enjoys shaping how support and integrations should run.
If you're interested, then we'd love to hear from you - please Apply Now and send a CV for quick review.
Should you require reasonable adjustments at any point during the recruitment process or if there is a better way for us to communicate, please do let us know.
Engineer, Support, SaaS, Software as a service, postman, JSON, implement, integrate, triage, python, go lang, golang
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