IT Support Engineer - MSP
Bridgwater, Somerset
£27,000-£30,000 DoE + Benefits
A well-established MSP with over 10 years of success, based in Bridgwater, is looking for a customer-focused IT Support Engineer to join their service desk team of 5. This is a great opportunity for someone who wants to take ownership of tickets from start to finish, working across a wide range of technologies, with scope to progress into a leadership position as the service desk expands.
What You'll Be Doing:
- Act as a key point of contact for customers, taking ownership of technical issues from initial report through to resolution.
- Diagnose and resolve support requests across desktop, server, network and Microsoft 365 environments, escalating only when necessary.
- Carry out system administration tasks including user management, permissions and updates.
- Support VoIP telephony and line-of-business applications, liaising with vendors where appropriate.
- Keep accurate ticket notes and contribute to knowledge base material.
- Help deliver the technical elements of customer projects alongside the Professional Services team.
What You'll Bring:
- Experience in an IT support role, ideally within an MSP environment.
- Solid Microsoft 365 experience (essential), with a good understanding of hardware, software and networking fundamentals.
- Strong communication skills, confident explaining technical concepts to non-technical users.
- A customer-first approach and the ability to prioritise your own workload.
- Exposure to ConnectWise, 3CX, Axcient, Huntress or SentinelOne beneficial, but not essential.
- Full UK driving licence and access to a vehicle preferred.
- Relevant certifications (Microsoft 365 Fundamentals, MD102, CompTIA A+/Network+, ITIL 4) are a plus.
What's on Offer:
- Salary £27,000-£30,000 (depending on experience)
- 28 days holiday (including bank holidays) + your birthday off
- Generous company pension scheme
- Enhanced sick pay
- Ongoing training and certification support
- Town centre parking available on request
- A friendly, supportive team within a well-established MSP
Interested? Don't worry if your CV isn't up to date - please reach out to gianluca (at) circle recruitment (dot) com for a confidential chat.
Keywords: IT Support Engineer, 2nd Line Support, Service Desk Engineer, IT Technician, MSP, Managed Service Provider, Microsoft 365, Office 365, VoIP, 3CX, ConnectWise, Axcient, Huntress, SentinelOne, Cyber Security, Bridgwater, Somerset, Taunton, Weston-super-Mare, Burnham-on-Sea, Wells, Glastonbury, Bristol
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