IT Support Technician (2nd Line)
IT Managed Services Provider - Reading (onsite 5-days a week)
Salary: £30,000-£35,000 (DOE)
Our client, a well-established MSP with over 15 years in the industry, provides IT and Telecoms support to 300+ businesses across the South East. Specialising in Microsoft 365, Windows Server, Virtualisation, and Cloud Migrations, they are known for their friendly, customer-focused approach.
Position Overview:
As a 2nd Line IT Support Technician, you'll handle escalated technical issues, assist with Microsoft 365 and Azure migration projects, and play a key role in delivering high-quality support to a diverse client base. This is an excellent opportunity for someone with strong troubleshooting skills and experience in cloud technologies looking to progress within a dynamic MSP environment.
Key Skills Required:
- Solid experience in a 2nd Line IT Support role (MSP experience preferred)
- Strong knowledge of Microsoft 365 administration (Exchange, SharePoint, Teams)
- Hands-on experience with Azure services and migration projects
- Familiarity with Active Directory, Group Policy, DNS
- Excellent troubleshooting and communication skills
- Full UK driver's licence - required
Desirable Skills:
- Microsoft certifications such as AZ-104 (Azure Administrator) and AZ-700 (Network Engineer)
- Experience with backup solutions and email migration tools
Key Responsibilities:
- Resolve escalated technical issues within SLA
- Support Microsoft 365 and Azure migration projects
- Provide remote and occasional on-site support
- Maintain clear communication with clients and escalate when necessary
- Assist with provisioning and configuring new services
What You'll Get:
- Salary £30,000-£35,000 DOE
- Monday to Friday, 8:30am-5:30pm
- 20 days annual leave plus bank holidays
- Statutory pension scheme
- Supportive team environment with real career progression opportunities
Apply now to Gianluca @ circlerecruitment (dot) com to join a forward-thinking MSP with a strong reputation and a friendly team culture.
Key skills: MSP, 2nd Line, IT Support, Microsoft 365, Azure, Cloud Migration, IT Infrastructure, Reading, Berkshire
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