IT Helpdesk Team Leader - Reading (On‑Site) - MSP - £40k-£50k
Do you have a sharp eye for detail and a genuine passion for keeping IT operations running smoothly? Fancy joining a fresh, fast‑growing MSP where you'll actually get to shape how things are done?
This Reading‑based Managed Service Provider is looking for a IT Helpdesk Team Leader to take ownership of their busy helpdesk. You'll work alongside a close‑knit team of 7+ technicians, supporting a client base split evenly between business and education customers. The role is based at their office with occasional travel to client sites across Berkshire and the surrounding areas, so a driving licence and your own vehicle are a must.
What you'll be doing:
Take the lead on service desk performance, making sure nothing falls through the cracks and customers consistently receive a great experience.
- Overseeing day‑to‑day ticket flow, prioritisation, and response quality across the team.
- Spotting operational gaps before they become problems - this role needs someone who genuinely can't switch off from making things run better.
- Acting as a point of escalation for trickier issues and supporting technicians when they need it.
- Helping to shape processes and documentation as the team and client base continue to grow.
- Working hands‑on across a broad mix of systems and technologies rather than staying in one lane.
- Building strong relationships with both business and education clients, understanding their environments and needs.
What you'll need:
- Solid experience in an IT support role, ideally with some exposure to leading or coordinating others.
- A genuine "can do" attitude and a real interest in problem‑solving.
- Excellent attention to detail - the sort of person who notices when something's not quite right, operationally or technically.
- Experience with Google Workspace and Microsoft 365 platforms.
- Familiarity with PSA/ITSM platforms
- Strong communication skills, with the patience and courtesy to match.
- A full driving licence and access to a vehicle.
What you'll get
- £40,000-£50,000 salary (DOE)
- Flexible working hours
- Company pension
- Casual dress
- On‑site parking
- A relaxed, friendly and supportive team where no two days are the same
Interested?
If this sounds like you, don't just send a bare‑bones CV - tell us a bit about yourself and why you'd be a great fit, and reach out to Gianluca @ circlerecruitment (dot) com for a confidential chat.
Keywords: Helpdesk Team Leader, IT Team Lead, MSP, Service Desk Manager, Microsoft 365, Azure, ITIL, Halo PSA, Windsor, Berkshire, Slough, Staines, Managed Services
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