Dynamics CRM Support Analyst - Northampton (Hybrid) - £35K
A Dynamics CRM Support Analyst with good customer/technical support experience is required for a growing software company in Northampton. The Dynamics CRM Support Analyst will act as a key point of contact for CRM incidents, service requests, and system enhancements to external customers as well as providing internal support to colleagues.
You will be in the office 3 days a week and work from home on Tuesdays and Fridays. The working hours are normally 9am - 5pm but for 2 days a week your working hours will be 12pm - 8pm to provide IT support to colleagues in the US site.
Key Skills:
- At least 18 months experience in service/customer support experience
- Proficient experience of windows servers, Office 365 and Microsoft tools.
- Good experience with CRM Ticketing System (Dynamics is more desirable)
- Experience with JIRA and ITIL is desirable
- Experience mentoring junior/graduate IT support analysts is beneficial
Key Responsibilities:
- Provide 1st and 2nd line support to external customers as well as providing internal support to colleagues in both the UK and USA.
- Troubleshoot, analyse, and resolve CRM/service incidents and system issues
- Manage service requests, enhancements, and minor configuration changes
- Liaise with stakeholders in different departments to understand requirements and provide solutions
- Maintain and support system documentation, system upgrades, processes and product testing
- Escalate complex issues to third‑party suppliers where required
Benefits:
- 28 days holidays + bank holidays (3 days to take mandatory between Christmas and new year)
- 3 extra personal days you can take off (Duvet day, shopping etc.)
- Bonus scheme - based on company annual profit (Was 5% salary last year)
- Stakeholder pension scheme (3% matched by company)
- Employee assistance programme (Physiotherapy and mental health)
- Life Insurance up to £100K
This role will pay up to £35K.
If you're an ppplication/service support professional looking for your next challenge and to progress your career further, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now!
This role is commutable from Northampton, Leicester, Milton Keynes, Wellingborough, Bedford, Corby, Coventry, Daventry, Rugby and Brackley.
Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.
