Role: Caseworker and EO Caseworker
Salary/Rate: £170-207 per day inside IR35
Location: Hybrid London
Contract Duration: until March 2027
We are currently looking for a Caseworker or EO Caseworker for our government client.
This Caseworker role is hybrid, based between 1-3 days on site in central London (dependent on business needs) and the remainder of the time working remotely. There will also be a requirement to attend induction on site.
The contract for the Caseworker position is until 31/03/2027, with potential to extend, operating inside IR35.
Security Clearance: Security Check ("SC Clearance") + sole UK National
This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution.
Essential skills/experience required:
- Caseworker experience
- Microsoft Office 365 competent (Outlook, Word, PP, Excel, Teams etc.).
- Experience analysing complex information from multiple sources, with keen eye for attention to detail.
- Experience using government policy to make decisions.
- Resilience: Exposure to graphic/disturbing material and stories.
- Experience working to strict policies and procedures.
- Ability to clearly articulate and justify decisions based on policy.
- Experienced working to tight deadlines in high pace and sensitive operational environment.
- Experience of problem-solving.
- Stakeholder Management.
- Good knowledge of Data Protection.
- Demonstrates excellent communication and written skills. Good understanding of English, especially written.
- Empathy
- Home Office/Police/Immigration background - desirable
- Experience dealing with complex cases - desirable
- Aware or use of Atlas / DAX - desirable
Role/responsibilities:
- Resilience: Exposure to graphic/disturbing material and stories.
- Decision-Making: Make informed and sound decisions in line with relevant SOI's and SOP's, seeking guidance from colleagues and senior team members when necessary to ensure accuracy and compliance.
- Data Protection: Handle sensitive and personal information in accordance with the Data Protection Act 2015, always ensuring privacy and confidentiality.
- Query Management: Respond promptly and respectfully to queries, demonstrating empathy and identifying if translation or interpretation is required to support applicants more effectively.
- Documentation Analysis: Analyse documentation carefully, requesting additional information or clarification from various stakeholders when needed to make informed decisions.
- Stakeholder Engagement: Cultivate and maintain positive working relationships with a diverse range of stakeholders, ensuring cooperation and alignment of goals.
- Correspondence and Record-Keeping: Correspond with applicants in a timely manner, maintaining accurate and detailed records, including case notes, emails, and documents submitted by applicants to support their cases.
- Casework Data Management: Ensure that casework data is accurate and up to date, supporting team-wide uses such as reporting, discussions on flow rates, and resource projections.
- Adherence to Governance: Follow governance protocols to maintain consistency, transparency, and accountability in all aspects of case handling and decision-making processes.
If you are interested in the above role, please click Apply Now and send a CV for quick review.
As a member of the Disability Confident Scheme, Circle and our Client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Our client is proud to support the Armed Forces Covenant and as such, they guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where they have a high volume of ex-military candidates / military spouses or partners, who meet all the essential criteria, they will interview the best candidates from within that group. If you qualify, please notify us on igs [at] circlerecruitment [dot] com. We will be in touch to discuss your suitability and arrange your guaranteed interview.
Should you require reasonable adjustments at any point during the recruitment process or if there is a better way for us to communicate, please do let us know.
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