Account Manager Role - Cyber Security Focused
Up to £70k depending on experience + bonus
Hybrid (Reading)
Our client in the Cyber Security Industry is looking for an experienced Account Manager to join their sales team. The focus of this role is building and maintaining strong relationships with key accounts, identifying opportunities for upselling, cross-selling, and ensuring contract renewals.
You will primarily be speaking with clients who are not using all of the available services, understanding their needs and offering solutions that can meet their needs whilst driving revenue for the company. Whilst the role is predominantly existing account management, there will be elements of new business generation and representing the company at meetings and events.
Key Responsibilities:
- Manage and nurture relationships with key accounts, ensuring long-term satisfaction and engagement.
- Act as the main point of contact for clients, providing advice and guidance on how the company can best support them.
- Understand customer needs and challenges, offering practical solutions that align with the company's capabilities.
- Find and identify opportunities for upselling and cross-selling of the company's services. Potential for New Business as well.
- Keep clients informed about relevant products, services, and opportunities that could benefit them.
- Collaborate with internal teams to ensure a seamless customer experience.
- Monitor account performance and report back to the business including with feedback to help increase satisfaction.
What We're Looking For:
- A confident communicator who enjoys building and maintaining relationships. You must have excellent English communication skills (both written and spoken)
- Experience in account management, customer success, or a similar client-facing role, especially around longer contracts, service-oriented delivery MSP etc. within Cyber Security
- The ability to listen, understand, and provide thoughtful recommendations.
- Strong organisational skills and a proactive approach to managing customer relationships.
- Negotiation skills to increase client satisfaction whilst ensuring profitability.
- A friendly, approachable, and professional attitude.
Why Join?
- Work with a well-established and reputable company with a fantastic client base.
- Enjoy a collaborative and supportive team environment.
- Competitive salary and benefits package.
- Opportunities for growth and development within the company.
If you're passionate about people and love helping customers get the most out of a company's offerings, we'd love to hear from you! Click 'Apply Now', or send your CV to faye . landells @ circlerecruitment . com
Unfortunately our client is unable to offer sponsorship for this role. You must have full right to work in the UK
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