1st Line Engineer - MSP
London Bridge | 2 Days WFH After Probation
Up to £30,000
A large, multi-site MSP is looking for a customer-focused 1st Line Engineer to join their busy London Bridge service desk. This is a great opportunity for someone early in their IT career who's keen to build a solid technical foundation within a supportive, structured team.
What You'll Bring:
- A customer-first mindset with a genuine interest in technology - MSP Experience preferred
- Good working knowledge around Windows 11 OS, Microsoft 365 (Teams, SharePoint, OneDrive)
- Active Directory, Azure AD
- A reliable, self-motivated approach with the ability to work autonomously.
- High attention to detail and accuracy.
- Strong rapport-building skills with colleagues, customers, and suppliers.
- A team player who's keen to keep developing their skillset.
What You'll Be Doing:
- Provide 1st line support to internal and external customers via phone and email.
- Build computers and set up user profiles/accounts.
- Install and configure software for end users.
- Set up printers and resolve hardware/peripheral issues.
- Handle password resets and account access issues.
- Keep customers updated on open tickets and progress.
- Escalate more complex issues to the Senior 1st and 2nd Line teams.
- Work within ISO 27001 standards (full training provided).
What's on Offer:
- Salary up to £30,000
- 2 days working from home available after passing probation
- Core support hours 08:00-18:30, working shifts of either 08:00-16:30, 09:00-17:30, or 10:00-18:30.
- Out of hours rota required
- Structured environment with genuine progression to 2nd/3rd line
If you're looking to start or build your career in IT support with a large, well-established MSP, we'd love to hear from you.
Interested? Don't worry if your CV isn't up to date - please reach out to gianluca (at) circle recruitment (dot) com for a confidential chat.
Windows Server, Microsoft, Office 365, Azure, IT Support, It infrastructure, service desk, MSP, IT Managed Services, 1st line, london
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