Senior IT Support Engineer - MSP - £40,000 + on-call / call out fees
Middlewich
An award-winning MSP possessing over 20 years experience covering the North West, are looking for a Senior IT Support Engineer with a broad knowledge of Windows Server, Virtualisation and Networking & Security to join the experienced team.
Ideally a proficient Senior IT Support Engineer with a breadth of technical experience, preferably gained from a similar MSP environment, who importantly would be confident talking solutions and specifying ideas to customers and liaising with suppliers.
This is an office-based role but circa 30-40% would be spent on customer sites (generally within an hour of Cheshire) with also 1 week in every 4 spent on-call (24/7 cover) which is paid extra for being called out. This tends to be only for extreme circumstances that are critical issues and happens 1 or 2 times per month max. There is a company vehicle provided and also a fuel card for business use.
You will ideally have a broad skillset covering:
- Windows Server and associated technologies
- Expertise in VMware and Hyper-V virtualisation
- Understanding of security solutions (e.g. firewall policies, VPN, IPS, filtering, EPDR)
- LAN/WAN technologies, with networking concepts such as TCP/IP, DHCP, DNS
- Advanced knowledge of Microsoft 365.
In the role you will accurately diagnose software and hardware faults and to be able to resolve a large proportion of client issues raised via remote networking and client site visits. At all times providing a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of all progress.
Interested to hear more?
Don't worry if your CV isn't yet up to date, call Scott for an informal discussion - 07747 468 408
Additionally, send your current CV to - scott.carline@circlerecruitment.com
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