Service Management Architect - London - Hybrid Working
Service Management Architect with excellent experience in service architecture, service design, and service transition is required by a leading law firm in central London. If you have experience in ITIL and TOGAF then this would be a bonus but not essential
This Service Management Architect role is a brand new position, to work in an immature architecture environment and bring it to the level needed. You will have huge scope in this role, so a great time to join. This role will start off as operational governance and progress through to strategy
Experience required:
* Worked as an Architect in Service management, Service architecture, Service Design and Service transition
* Ability to further modernise service operations throughout the business
* Business architecture experience
* Transitioning from a service model to a platform and product model experience
* Broad technology experience around Service Architecture, in designing services in cloud, hybrid, and on-prem environments.
As the Service Management Architect, you must know what good looks like. This role is Pragmatic over theoretical, so you must have lived the experience of Service Transitions, design and architecture. The ability to influence and take people on the journey with you is also key
Role Duties:
* Design and govern end-to-end technology services, ensuring alignment with enterprise standards, scalability, supportability, and operational effectiveness.
* Define service ownership, governance, support models, SLAs, KPIs, and operational processes in collaboration with business and technology stakeholders.
* Partner with architects, product, platform, engineering, and service management teams to embed full lifecycle support and continual service improvement.
* Lead service design standardisation, including documentation, templates, and service management frameworks such as ITIL and TOGAF.
* Align technology services with business capabilities, priorities, and evolving requirements through stakeholder engagement and capability gap analysis.
Act as the service architecture authority within governance forums, change advisory boards, and design reviews, driving service innovation and best practice.
Salary - They are looking to pay a starting salary of between £100,000 - £110,000 + Bonus + excellent benefits. To apply, press apply now, or send me an email - Matthew (DOT) Leach @ Circle Recruitment (DOT) Com, give me a call or send me a message on LinkedIN
The role offers flexible working, so 2 days in the office per week, but with flex on this when needed.
Keywords: Service Management Architect / TOGAF / ITIL / Service Transition / law Firm / Technology / London /
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