Senior Service Designer
6 Months
£600 - £700/Day Inside IR35
Manchester/ Leeds/ Sheffield
We are seeking a Senior Service Designer our Government client based in Manchester, Leeds, Sheffield or Birmingham.
The Senior Service Designer role will be an initial 6 month contract paying between £600 - £700/Day Inside IR35.
This role is inside IR35 - Due to the service of the role it will now be based on an Umbrella solution.
Role Profile:
- Lead service design activity for complex, user-centred digital services, ensuring that services meet user needs, business objectives and government service standards. The role will drive end-to-end service design across multidisciplinary teams, helping to identify opportunities for service improvement, reduce complexity and deliver measurable outcomes for citizens and colleagues
- The post holder will provide service design expertise, facilitate collaborative design activities and support strategic decision-making through evidence-based design approaches.
- Lead the design and improvement of end-to-end services across multiple channels and
- Plan and conduct service design activities including service mapping, journey mapping, blueprinting and workshop facilitation
- Work closely with product managers, user researchers, business analysts, interaction designers, content designers and technical teams to shape service outcomes.
- Translate user needs, policy requirements and operational constraints into practical service solutions
- Identify pain points, risks, dependencies and opportunities across complex service ecosystems.
- Facilitate stakeholder engagement and alignment across programme, policy, operational and digital teams.
- Use research insights, data and evidence to inform service design decisions.
Support service assessments and ensure alignment with the Government Service Standard
- Produce clear design artefacts and recommendations to support delivery and decision making.
- Coach and influence teams in adopting user-centred design practices.
- Experience working within UK Government, public sector or highly regulated environments.
- Strong understanding of the Government Service Standard and Service Manual.
- Experience supporting services through discovery, alpha, beta and live phases.
- Experience working with multidisciplinary teams using agile delivery methodologies
- Ability to analyse complex service landscapes and identify strategic improvement opportunities
- Experience producing high-quality service design artefacts and recommendations for senior stakeholders.
- Demonstrable experience leading service design on complex digital transformation programmes.
- Ability to design and improve end-to-end services spanning multiple teams, systems and channels
- Advanced knowledge of service mapping, blueprinting and systems thinking
- Strong understanding of user-centred design principles and practices
- Ability to synthesise user research findings into actionable service improvements.
- Experience balancing user, organisational and policy needs
- Experience planning and facilitating workshops with senior stakeholders and multidisciplinary teams
- Ability to build consensus and influence decision-making in complex environments
- Strong communication and presentation skills
- Digital Delivery in Agile Environments
- Understanding of modern digital delivery methods and government service design practices.
If you are interested in the above, hit the Apply now button!
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