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IT Support Engineer - Birmingham

  • £32000 - £40000 per annum + + Benefits
  • Birmingham, West Midlands

IT Support Analyst - Birmingham - Progress to 3rd line level

IT Support Analyst / Senior IT Support Engineer with 2nd line IT support experience, in Office 365, AzureAD, Desktop support, and Virtualisation such as Vmware, Cloud or Citrix is required by a leading law firm based in Birmingham. You will work with the latest Microsoft Cloud technology from an IT infrastructure perspective and my client has a clear career path to this role moving to a 3rd line IT infrastructure support role, so they want somebody keen to progress.

Experience required:

  • Excellent 2nd line IT support experience in Windows 10 and MS Office 365, Azure AD etc
  • Some basic 3rd line support experience in Windows Server at an admin level
  • Networking experience - patching, knowledge of DNS/DHCP, WAN, etc
  • Some experience with VMware Horizon View or other VDI technologies such as Cloud, Hyper-V or Citrix
  • Good 2nd line IT support experience in Desktop and Laptop PC hardware and software maintenance as well as building/imaging PCs

Duties in the role include:

  • Providing 2nd line & some 3rd line support to the 600+ user base via the Service Desk. Managing the life cycle of support requests through to resolution.
  • Build and manage IT including Laptops, iPhones and Desktops.
  • Participate in IT projects as required, with exposure to some 3rd-line support work.
  • Process all IT-related aspects of Personnel Change including new starters.
  • Maintain the IT asset register & IT Knowledge Base.
  • Deal with 3rd party suppliers when appropriate.

My client is looking to pay a starting salary of between £32,000 - £40,000 + benefits including private healthcare. Also, there is a training plan to move to a fully-fledged 3rd line role and progress in the IT

Click 'apply' now, or send your CV to Matthew.Leach @ circlerecruitment . com

Also, feel free to add me on LinkedIn

Keywords: IT Support Engineer - VMware - Birmingham

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