IT Support Analyst - Newark
Location: Newark
Salary: £32-40k DOE
IT Support Analyst / IT Engineer with strong 2nd line IT support, Windows 11, Windows Server, Networking, O365, and Intune experience, is required by a leading company in Newark.
Our client is looking for someone with a can-do attitude who is eager to be in a hands-on role. The role is full-time on site in Newark, but also supporting some of the other offices across the Midlands
Key Skills required:
- Excellent 2nd line IT Support / Service Desk support experience
- Experience supporting Windows 11 and Office 365
- Experience with Windows Server 19 / 22
- Experience with Azure, Intune, Exchange, Hyper-V and Active Directory
- Good working knowledge of support on-prem and configuring hybrid infrastructure environments
- Strong networking experience (e.g., Patching, TCP/IP, Switches, VLANs, Firewalls, etc.)
- Full UK Drivers licence and own car - essential requirement
Key roles and responsibilities:
- Provide 2nd line IT Support to staff at all levels, with potential 3rd line responsibilities.
- Diagnosis and resolution of IT concerns via remote and on-site methods.
- Deployment of desktop/server software and hardware solutions.
- Enhancement and maintenance of current infrastructure.
- Regular proactive upkeep of server and desktop systems.
- Thorough troubleshooting of user problems.
- Crafting comprehensive support materials.
- Contribution to the routine administration of IT systems.
Not only will you be joining a leading local organisation , you will have plenty of scope for growth and further development, if you wanted to undergo any relevant certifications (AZ-900, AZ-104, CompTIA etc.) and a clear progression path to Infrastructure Engineer/Subject Matter Expect level.
Company benefits include but are not limited to:
- 25 days annual leave + Bank Holidays, rising with services
- Private healthcare insurance
- Contributory pension scheme
- Expenses for mileage when applicable
- Death in service life assurance
If you are an experienced 2nd Line IT Support Engineer and are keen to join a dynamic team, click 'Apply Now' or send your CV directly to faye [dot] landells [at] circlerecruitment [dot] com
Keywords: IT Support / 2nd Line / Windows / O365 / Intune / Azure / Networking / Service Desk / Newark
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