Role: IT Services Support Manager
Salary: to £47,000 per annum, depending on experience
Location: hybrid in Hampshire approx. 2-3x per week & on call rota
We're looking for an experienced senior IT leader to be responsible for ensuring the delivery of secure, resilient, and high-performing technology services that support critical organisational operations.
You will act as the technical authority, shaping architecture, standards, and long-term strategy while leading specialist teams and driving continuous improvement across infrastructure, systems, and cloud platforms.
You'll be working in a hybrid environment, based between 2-3 days per week in the office / on sites around Hampshire and the remainder of the week working remotely.
This is a full-time permanent IT Services Support Manager position, paying up to £47,000 per annum, depending on experience. Candidates must live a commutable distance to the Hampshire region and already hold full UK right to work.
Skills and experience required:
- Proven experience in an ICT support and delivery environment.
- Strong understanding of IT governance, change management, and service delivery frameworks e.g. ITILv4
- Understanding of system integration principles and software testing methodologies.
- Strong background in enterprise architecture, infrastructure, and network design.
- Lead technical strategy planning, translating organisational and operational needs into clear ICT roadmaps and delivery plans.
- Strong customer focus with a commitment to delivering high-quality service.
- Excellent communication skills, with the ability to explain technical concepts in plain English.
- Demonstrable ability to prioritise and manage multiple workloads in a fast-paced environment.
- Strong influencing, negotiation, and stakeholder management skills.
- Ability to build effective working relationships with colleagues, suppliers, and partners.
- Knowledge of data security legislation, principles, and responsibilities within a large ICT environment.
- High level of attention to detail, particularly when working with data and systems.
- Strong verbal, written, and presentation skills.
- Commitment to continuous professional development.
- Ability to work flexibly to support operational requirements.
- High levels of integrity and confidentiality when handling sensitive information.
- Full driving licence and willingness to travel as required.
What you'd be doing:
- Provide technical support and contribute to the delivery of ICT services across the organisation.
- Line manage senior technical staff and specialist systems roles
- Plan, manage, and support software testing, upgrades, and deployments in line with ITIL best practice and Change Policy.
- Lead the rollout of new software versions, ensuring minimal disruption to business-as-usual operations.
- Maintain and regularly review support documentation to ensure accuracy and effectiveness.
- Act as a key technical contact for suppliers, managing relationships and ensuring alignment with organisational roadmaps.
- Provide technical leadership on system integrations and interfaces with third-party applications.
- Deliver expert technical advice to users at all levels, adapting communication to suit the audience.
- Manage workload effectively across operational support and project delivery.
- Ensure high data quality through detailed analysis and validation of system data.
- Support the ongoing improvement, security, and resilience of ICT systems and services.
Benefits:
- Substantial holiday allowance plus bank holidays
- Very generous pension
- Flexible working with reasonable start/finish times
- And much more
If you're interested, then we'd love to hear from you - please Apply Now and send a CV for quick review.
Should you require reasonable adjustments at any point during the recruitment process or if there is a better way for us to communicate, please do let us know.
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