Role: IT Services Support Manager
Salary: Up to £47,000 per annum (DOE)
Location: Hybrid - Hampshire (2-3 days per week on-site + on-call rota)
We're looking for an experienced IT Services Support Manager to play a key leadership role in delivering secure, resilient, and high-performing IT services across a large organisation.
This position combines technical leadership, service delivery, and strategic planning, making it ideal for a senior IT professional who can shape architecture, drive standards, and lead continuous improvement across infrastructure, systems, and cloud platforms.
You'll work in a hybrid model, typically 2-3 days per week across office and site locations in Hampshire, with the remainder remote, and participation in an on-call rota.
This is a full-time, permanent position, offering up to £47,000 per annum depending on experience. Applicants must live within a commutable distance of Hampshire and have full UK right to work.
Key Skills & Experience
- Proven experience within an ICT support and service delivery environment
- Strong understanding of IT governance, change management, and frameworks such as ITIL v4
- Solid knowledge of system integration principles and software testing approaches
- Strong technical background across enterprise infrastructure, architecture, and networks
- Experience translating business needs into clear ICT strategies, roadmaps, and delivery plans
- Customer-focused mindset with a commitment to high-quality service delivery
- Ability to communicate complex technical concepts clearly to non-technical audiences
- Experience managing competing priorities in a fast-paced environment
- Strong stakeholder management, influencing, and negotiation skills
- Ability to build effective relationships with internal teams, suppliers, and partners
- Knowledge of data security principles and relevant legislation
- High attention to detail, particularly when working with systems and data
- Excellent written, verbal, and presentation skills
- Commitment to continuous professional development
- Flexible approach to supporting operational requirements
- High integrity and ability to handle sensitive information confidentially
- Full UK driving licence and willingness to travel as required
Key Responsibilities
- Provide technical leadership and support the delivery of ICT services across the organisation
- Line manage senior technical specialists and systems teams
- Plan and manage software testing, upgrades, and deployments in line with ITIL and change policies
- Lead system and application rollouts, ensuring minimal disruption to business operations
- Maintain and improve support documentation to ensure accuracy and usability
- Act as a key technical liaison for suppliers, ensuring alignment with strategic roadmaps
- Provide technical leadership on integrations with third-party systems and platforms
- Deliver expert guidance to users at all levels, adapting communication appropriately
- Balance operational support and project delivery workloads effectively
- Ensure high data quality through analysis, validation, and system oversight
- Drive continuous improvements in system performance, resilience, and security
Benefits
- Generous annual leave plus bank holidays
- Highly competitive pension scheme
- Flexible working arrangements with reasonable start and finish times
- Additional benefits package
If this sounds like your next opportunity, we'd love to hear from you. Apply now with your CV for a prompt review.
If you require any reasonable adjustments during the recruitment process, or if there's a preferred way for us to communicate, please let us know.
Keywords:
IT Manager, IT Services Manager, IT Support Manager, Infosec Manager, IT Lead, Head Of IT, ICT Lead, ICT Manager, Head of ICT, Technical Lead, Technical Manager, IT Operations Manager
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