Tech Bar Manager
From £ 350 - £ 450 p/d - inside IR35
We are seeking a Tech Bar Manager for our government client. The role location is hybrid, between 2 days a week on-site in East Kilbride, Glasgow, and the remainder of the week working remotely.
Clearance: Security Check (SC)
This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution.
- Support the maintenance of live service
- ITIL foundation
- Customer service management
- User focus
- Service reporting
- Problem management
- Strong technical skills and a proven track record of leading tech bar or service desk functions
- Providing oversight of engagement with end users
- Identifying opportunities to provide training and development to end users
- Collaborating with the service desk, incident management, knowledge management and product teams to provide the latest updates and guidance
- Overseeing the production of tech bar reporting and management information to identify problem management and continual service improvement opportunities
- Coaching the tech bar team in excellent customer service management
- Coaching the tech bar team to identify potential major incidents for escalation
- Proactively focusing on continuous improvement of self and service
- Providing timely reports to the Head of Service Experience
- Providing oversight of engagement with End Users, coordinating the team to ensure that resolution activities are executed in line with Tech Bar and Incident Management processes
If you are interested in the above role, please click "Apply Now" for immediate review
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