Service Partner
Up to £440 per day Inside IR35
Hybrid - multiple office options
6-months
We are seeking a Service Partner for our government client. The role is hybrid, based between 2 days a week onsite and the remainder of the week working remotely. Office locations include London, Milton Keynes or East Kilbride, as preferred.
Security Clearance: Security Check (SC)
This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution.
Role Profile/Responsibilities:
- Responsible for day-to-day relationships with business and product stakeholders, acting as the 'front-door' into the IT Service Management organisation for business and product stakeholders
- Business Relationship Management skills
- Strong understanding of how ITSM works
- Communication & Operations skills
- Acting as a single point of contact, providing an escalation route for ITSM issues impact the functions and products as required
- Managing service expectations with customers and escalating to the Senior Service Partner when appropriate
- Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues
- Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior Service Partner
- Identifying and highlighting incoming demand requirements to key stakeholders
- Supporting and promoting governance between ITSM, wider IDD and other Government Directorates, including third party suppliers as appropriate
- Strategic Thinking
- User Focus
- Ownership and Initiative
If you are interested in the above role, please click Apply Now for immediate review
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