Vacancy Details

Service Partner

  • £340 - £440 per day + hybrid working
  • London

Service Partner

Up to £440 per day Inside IR35

Hybrid - multiple office options


We are seeking a Service Partner for our government client. The role is hybrid, based between 2 days a week onsite and the remainder of the week working remotely. Office locations include London, Milton Keynes or East Kilbride, as preferred.

Security Clearance: Security Check (SC)

This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution.

Role Profile/Responsibilities:

  • Responsible for day-to-day relationships with business and product stakeholders, acting as the 'front-door' into the IT Service Management organisation for business and product stakeholders
  • Business Relationship Management skills
  • Strong understanding of how ITSM works
  • Communication & Operations skills
  • Acting as a single point of contact, providing an escalation route for ITSM issues impact the functions and products as required
  • Managing service expectations with customers and escalating to the Senior Service Partner when appropriate
  • Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues
  • Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior Service Partner
  • Identifying and highlighting incoming demand requirements to key stakeholders
  • Supporting and promoting governance between ITSM, wider IDD and other Government Directorates, including third party suppliers as appropriate
  • Strategic Thinking
  • User Focus
  • Ownership and Initiative

If you are interested in the above role, please click Apply Now for immediate review

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