Vacancy Details

Service Partner

ServicePartner-NC913_1668779045
  • £350 - £450 per day
  • London

Service Partner

From £ 350 - £ 450 p/d - inside IR35

Hybrid Multiple Locations

Until 31/03/2023

We are seeking a Service Partner for our government client. The role location is hybrid, split between working on site 2 days a week and the remainder of the week working remotely. Office locations include London, Milton Keynes or Glasgow, as preferred.

Clearance: Security Check (SC)

This role is inside IR35 - Due to the service of the role it will now be based on an Umbrella solution.

Role Profile/Responsibilities:

  • Acting as a single point of contact, providing an escalation route for ITSM issues
  • Managing service expectations with customers and escalating to the Senior Service Partner when appropriate
  • Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues
  • Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior Service Partner
  • Identifying and highlighting incoming demand requirements to key stakeholders
  • Supporting and promoting governance between ITSM, wider IDD and other Directorates, including third party suppliers as appropriate

If you are interested in the above role, please click "Apply Now" for immediate review

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