Service Desk Manager - Law firm
Keywords: Helpdesk Manager, Service Desk Manager, 1st and 2nd line, ITIL , Legal
A brand-new opportunity to join a top 50 law firm! If you are looking for a forward thinking, technology driven and fast paced environment within the legal sector, then read on.
This is a rare opportunity to join the firm as the IT Service Desk Manager in a key role which will see you act as a Manager, Team Leader and mentor to 15+ Service Desk Analysts. The role is key to ensure that the IT Service Desk provides a seamless and first-class service to a user base of around 1,500.
Cultural and team fit is very important for my client, and for this role we are looking for a candidate who can nurture, develop, coach, encourage and successfully manage a team with various skill levels and backgrounds. We are looking for a person with mentorship capabilities, someone who can bring out the best in their team and maintain and cultivate a collaborative and innovative results driven culture.
You will manage, monitor and take ownership of the IT service desk function, implementing ITIL best practice and ensuring that workflows and procedures are managed and implemented efficiently and effectively.
Whilst this is working for a law firm, the environment is not your typical corporate culture. They offer hybrid working, casual dress and an environment which encourages collaboration and investing in new technology.
This is a very short summary of the full job description, so for further information and a confidential chat please get in touch with jon.brass @ circlerecruitment.com
Service Desk Manager - Law firm Helpdesk Manager, Service Desk Manager, 1st and 2nd line, ITIL , Legal
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