1st line Helpdesk Analyst with experience in 1st line support roles and knowledge in O365 required. Other Microsoft based technologies such as Intune and Avante ERP systems are advantageous. You should be passionate about customer facing roles and strong IT desktop skills in order to excel in this role.
The is a 1st line support role that requires strong IT skills for network and service desk administration, along with hardware skills to install, support and maintain desktop / network devices. A passion for customer interaction as you log their support requests from that area. The ideal candidate also can liaise with the 2nd and 3rd line support team in house in order to escalate IT infrastructure issues with great efficiency. This environment provides a great place to learn and develop along with a 1pm finishes on Fridays giving you an early start to the weekend.
Key skills the 1st line Helpdesk Analyst will have:
- Experience in service desk and 1st line support calls essential.
- ServiceNow or other ticketing experience.
- Office 365.
- Self-driven and passion towards learning essential.
- A-Level or equivalent.
- Able to create and maintain IT Documentation.
This well-established company is part of a family run business group. These family value roots have lasted to this day with their core values being honesty and integrity. With these as their foundation they have expanded on that and prioritise innovation and quality above all else. These are the type of qualities they're looking for in a candidate on top of a self-desire to learn and develop.
The salary for this 1st Line Helpdesk Analyst role is £23,000 - £25,000 depending on experience and my client is looking to fill this as soon as possible. If interested, please send your CV across to Adam.Bletcher @ circlerecruitment.com
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