Vacancy Details

IT Support Analyst - Northampton

EL_NRTHMPTN_1st2nd_1672913105
  • £22000 - £28000 per annum + benefits
  • Northampton, Northamptonshire

IT Support Analyst with a minimum of 2 years of experience in an IT helpdesk/service desk environment and Microsoft & Windows Desktop Support, is required to join a growing IT team within a leading law firm in central Northampton.

This role will require you to use your technical expertise to resolve 1st and 2nd line IT issues for employees in a timely manner and contribute to the team by providing an excellent IT support service.

Experience Required:

  • 2 years in a similar 1st/2nd line IT support role
  • Excellent working knowledge of helpdesk/ticketing software
  • Windows 10 & MS Office
  • Active Directory, Exchange & Group Policy
  • Desktop support and hardware troubleshooting
  • Excellent understanding of various systems and a passion to learn about new and upcoming technology and software
  • Ability to find solutions and assist staff at all levels
  • Excellent communication skills
  • Ability to prioritise tasks and deliver on deadlines
  • Any experience of legal software applications would be a bonus

Job Role Responsibilities:

  • Helpdesk/Telephone Support
  • Troubleshoot hardware and software issues
  • Building and deploying PCs and laptops
  • Provide basic Microsoft Office 365 support
  • Manage and escalate tickets
  • Active Directory tasks
  • Able to support users remotely and on-premises
  • Create user profiles
  • Roll out software centrally and manually
  • Offer user laptop health checks
  • Managing all tasks via helpdesk system
  • Review ticket trends with line manager
  • Support team and firm with ad hoc IT tasks


They are looking to pay a starting salary of £22,000-£28,000 plus benefits.

Like to hear more?

Send your CV to ellie.lewis @ circlerecruitment . com or call 07944 810 280 for more information.

Also, please feel free to add me on LinkedIn.

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

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