Vacancy Details

IT Support Analyst - 1st Line - Cardiff

  • £24000 - £28000 per annum + benefits
  • Cardiff

Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role, is required by a leading firm in central Cardiff.

In this role you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve issues for employees in a timely manner, and contribute to the team by providing an excellent IT support service.

Experience required:

  • 12 months experience in a similar 1st line IT support role
  • Working with helpdesk software, MS Office 365 & Windows 10
  • Excellent understanding of various systems and a passion to learn about new and upcoming technology and software
  • Ability to find solutions and assist staff at all levels
  • Excellent communication skills
  • Ability to prioritise tasks and deliver on deadlines
  • Enthusiastic, hardworking and a team player

Job Role Responsibilities:

  • Helpdesk / Telephone Support
  • Building and deploying laptop clones
  • Installing basic laptop components
  • Provide basic Microsoft Office 365 support
  • Escalate and manage 2nd and 3rd line support tickets
  • Carry our basic Active Directory tasks
  • Able to support users remotely and on-premises
  • Create user profiles
  • Roll out software centrally and manually
  • Offer user laptop health checks
  • Managing all tasks via helpdesk system
  • Review ticket trends with line manager
  • Support team and firm with adhoc IT tasks

My client is a leading professional services company, employing over 500 people. They are looking for the right candidate to grow into this role and progress into a 2nd line role in the future.

They are looking to pay a starting salary of £24,000 - £28,000 + benefits.

Click 'apply' now! Or, send your CV to ellie.lewis @

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