Remote Service Desk Team Lead - M365 / O365 - UK remote £75k plus great bens!
Are you an experienced and technical Service Desk Team Leader with a passion for driving technical excellence? Do you thrive in a fully remote work environment, with occasional team gatherings in vibrant locations like London or Reading? If so, we have the perfect opportunity for you!
About Us: We are a trailblazing company at the forefront of disruptive innovation, and we're seeking a talented Service Desk Team Lead to join our forward-thinking team. As a leader in our team, you'll play a pivotal role in driving technical solutions in a mostly Microsoft environment, all while enjoying a salary of up to £75k and outstanding benefits.
Role Overview: As a Service Desk Team Lead, you'll lead a team of dedicated professionals in solving technical challenges and fostering a culture of growth. Your role extends beyond traditional leadership, as you'll actively engage in 3rd line technical situations, ensuring a seamless integration of Microsoft technologies such as O365, Azure, Powershell, MS Intune, and more.
Key Responsibilities:
- Develop and implement IT Service Management processes (incident management, problem management, change management, service level management).
- Document, review, and update IT service management processes to meet evolving business needs.
- Contribute to the development of IT strategy and design.
- Coach and manage Engineers, ensuring team members are fully trained and certified in ITIL.
- Undertake ad-hoc projects and other activities as required.
- Assist with onboarding new customers and ensure effective project completion.
- Contribute to the creation of new technology-related policies as needed.
- Stay updated on the latest technology trends.
Technical Skills:
- Microsoft O365/M365 administration and troubleshooting.
- Azure proficiency.
- Powershell scripting.
- MS Intune and Device Management expertise.
- Basic knowledge/experience of hardware break-fix and purchasing.
Management and Leadership Skills:
- Conduct 1-2-1s and performance evaluations.
- Capacity planning for sickness, annual leave, and project resourcing.
- Ensure SLAs and other deliverables are consistently met.
Why Join Us?
- Work in a fully remote role with occasional team gatherings in exciting locations.
- Competitive salary of up to £75k.
- Engage with a technically advanced leadership team.
- Contribute to disruptive innovation and radical candour.
- Be part of a fantastic team and seize this incredible opportunity.
If you're ready to embrace the future of IT support and help us redefine the industry, we want to hear from you.
Apply now and be a part of something extraordinary!
To connect with us and explore this exciting role further, feel free to reach out on LinkedIn or email me directly at tariq (dot) dirania (at) circlerecruitment (dot) com. We look forward to hearing from you and potentially welcoming you to our team. Happy job hunting!
Please note: Only eligible job hunters in the UK can be considered.
Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.
