Vacancy Details

IT Service Desk - 1st Line - Liverpool

  • £23000 - £25000 per annum + benefits + hybrid working
  • Liverpool, Merseyside

1st Line IT Support Analyst with 12+ months experience in a Service Desk role is required by a leading professional services firm in Liverpool.

Joining a growing IT team as a Service Desk Analyst, you will use your technical expertise to resolve 1st line IT issues for employees in a timely manner, and contribute to the team in providing an excellent IT support service.

Experience required:

  • 12 months experience in a similar Service Desk/1st line IT support role
  • Working with Service Desk/Helpdesk software, MS Office, 365 & Active Directory
  • Excellent understanding of various systems and a passion to learn about new and upcoming technology and software
  • Ability to find solutions and assist staff at all levels
  • Excellent communication skills
  • Ability to prioritise tasks and deliver on deadlines
  • Enthusiastic, hardworking and a team player

Role Responsibilities:

  • Supporting users on a busy Service Desk
  • Building and deploying laptop clones
  • Installing basic laptop components
  • Provide basic Microsoft Office 365 support
  • Escalate and manage 2nd and 3rd line support tickets
  • Carry out basic Active Directory tasks
  • Able to support users remotely and on-premises
  • Create user profiles
  • Roll out software centrally and manually
  • Offer user laptop health checks
  • Managing all tasks via helpdesk system
  • Review ticket trends with line manager
  • Support team and firm with adhoc IT tasks

My client is a leading professional services company, employing over 500 people. They are looking for the right candidate to grow in this role, and progress into a 2nd line position after 12 months, or move into a different area within IT if desired.

They are looking to pay a starting salary of up to £25,000 + Benefits + Flexible Hours + Hybrid Working (3 days in office)

Click 'apply' now or send your current CV to - Ellie . Lewis @ circlerecruitment . com

Also, please feel free to add me on LinkedIn.

Keywords: Service Desk / Helpdesk / IT / Support / Office 365 / 1st line / Liverpool

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

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