Vacancy Details

IT Desktop Support Analyst - Law Firm - Guildford

  • £26000 - £32000 per annum + + Benefits
  • Guildford, Surrey

IT Desktop Support Analyst - Law Firm - Guildford

IT Desktop Support Analyst with good 1st line or 2nd line support experience Office 365, Active Directory, Windows 10, and Windows Server admin is required by a leading law firm in Guildford.

This may suit an established first line support person, looking to gain more 2nd line responsibilities. Also, an established 2nd line person, that wants a change, then this would also be suitable

Experience required:

  • Good experience in 1st line IT support and some 2nd line IT support
  • Office 365, Active Directory, Windows 10, SharePoint, Teams etc
  • Printer, Hardware, PC & iPad support experience
  • Excellent communication and customer service skills
  • Experience supporting legal applications such as iManage, Elite, Bighand & Intapp would be a huge bonus

Highlights for the role are:

  • Based in Guildford with occasional travel to the other offices
  • You will be working alongside another 2nd line IT Support colleague in Guildford as part of a wider IT team
  • Guildford has over 150 users requiring frequent deskside support so need to have great personable qualities
  • Looking for someone who is solid on 1st line, can handle changing priorities, has the ambition to move up to 2nd line or has been doing it for a short period
  • Customer service is key. The business is crying out for a great communicator who empathises and puts their needs first
  • Needs somebody with an outgoing personality, be proactive and can google / look at forums for answers, rather than keep escalating the easiest of tasks up
  • If you can help with documentation that would be a bonus and very helpful
  • Balance the workload of the other person in that team, so a combined 4000 tickets per year, a very busy IT environment

My client is looking to pay between £26,000 - £32,000 + Benefits (there could be some flex for the right person. To apply press apply now, or send your CV to matthew.leach @

Keywords: 1st line support/ 2nd line / Desktop support / Service Desk / Office 365 / Windows 10 / Azure / Active Directory / Guildford

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