IT Desktop Support Analyst - 2nd Line - South West London
IT Desktop Support Analyst with strong 2nd line IT support experience in Azure AD, Office 365 & networking is required by a leading law firm based in Southwest London. This is a new role due to company growth, with a clear progression path to a 3rd line level role in the future.
- Excellent 2nd line IT support experience in Office 365, Windows 10 and MS Office 365
- Administration of Active Directory / Azure AD & Microsoft Exchange
- Basic networking experience - patching, knowledge of DNS/DHCP, WAN, etc.
- Some experience of VMware Horizon View or other VDI technologies such as Cloud, Hyper-V or Citrix
- Good 2nd line IT support experience in Desktop and Laptop PC hardware and software maintenance as well as building/imaging PCs
This is an excellent IT Support role for a leading law firm, that will keep you busy by providing variation in projects and responsibilites due to company expansion.
Duties in the role include:
- Providing 2nd line support to the 600+ user base via the Service Desk, managing the life cycle of support requests through to resolution
- Build and manage IT hardware including Laptops, iPhones and Desktops.
- Participate in IT projects as and when required, with exposure to some 3rd line support work in the future
- Process all IT-related aspects of Personnel Change including new starters
- Maintain the IT asset register & IT Knowledge Base
- Deal with 3rd party suppliers when appropriate
My client is looking to pay a starting salary of between £32,000 - £37,000 + hybrid working + benefits, including private healthcare + excellent pension
To apply, press apply now, or for more info contact email matthew.leach @ ciclerecruitment.com or feel free to add me on LinkedIn.
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