From £ 300 - £ 400 p/d - inside IR35
Hybrid Multiple Locations
We are seeking an Incident Analyst for our government client. The role location is hybrid, split between working on site 2 days a week and the remainder of the week working remotely. Office locations include London, Milton Keynes or Glasgow, as preferred.
Clearance: Security Check (SC)
This role is inside IR35 - Due to the service of the role it will now be based on an Umbrella solution.
- Supporting the Senior Problem Manager in day-to-day Problem Management activities
- Understanding the needs of Technical Support groups and assisting in supporting their Problem Management activity
- Producing timely Problem Management reporting and management information to inform continual service improvement exercises
- Updating the backlog of problems and known errors in a timely manner, ensuring they are prioritised and are an accurate reflection of the problems
- Assisting with root cause analysis, identifying improvement opportunities and assisting in coordinating Technical Support groups
- Documenting and maintaining Problem Management processes and procedures
- Supporting the Senior Problem Manager in leading forums such as Post Incident Reviews to ensure actions are assigned and completed
- Proactively focusing on continuous improvement of self and service
- Working with others to improve the user experience
- Simplify processes
- Improve the efficiency of IT Services to enable the Government's diplomatic, development and consular work around the world
If you are interested in the above role, please click "Apply Now" for immediate review
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