Vacancy Details

Graduate IT Support Assistant

  • £25000 - £28000 per annum
  • City of London, London

Graduate IT Support Assistant Hybrid Working Salary £25,000 - £28,000 DOE

A graduate IT Support Assistant is required by a well-established Banking firm in the heart of London.

This is ideal role for a recently IT qualified candidate with no or limited experience who is seeking to pursue a professional career in IT. You will be provided with full training and coaching to help you develop skills needed to meet the banks technical support capabilities.

Job Requirement

  • An associate degree or equivalent coursework in computer science, engineering, or information science
  • Good sector product and operating system knowledge, demonstrate via relevant certifications or acquired during internships
  • Strong communication and written skills
  • Ability to understand stakeholder issues, ask appropriate questions and communicate in a professional manner

Skill and competencies

  • Good interpersonal skills
  • Ability to work under pressure
  • Strong attention to detail skills
  • Strong organisation skills with ability to meet tight deadlines
  • Excellent presentation and communication skills
  • Analytical and problem solver

Responsibilities - upon training you will then

  • Provide first line support assistance for users of the bank's systems, business application and other IT related service
  • You will assist with identifying problems and guild users through corrective steps/ solution
  • You will assist with installation, testing, and maintenance of IT devices as required
  • You will provide assistance via phone, email, teams or in person
  • You will assist with analysing and trouble shooting internal systems, wide area, and local area networks
  • To perform routine tasks on networks to ensure proper operations
  • To assist with evaluation and testing of network system
  • To assist with the application of OS patches and upgrades on a regular basis and upgrade administrative tools and utilities
  • To assist with the end of the processing as required
  • You will work in collaboration with engineers/consultants
  • You will provide support to the IT line manager with any other duties assigned


  • Competitive salary package £25,000 - £28,000 DOE
  • Flexible hybrid working
  • Company pension scheme
  • Full training and development plan and a clear progression opportunity
  • 25 days holidays + bank holiday
  • Employee incentives and benefits
  • And much more!

If you're interested in applying for this role, then please send your most up to date CV to Naseer.hamed @ for Immediate consideration.

If you'd like to enquire more about the role, then please contact me on 07516875859

Keywords - Graduate / IT Support / Networking / London / Computer Science / Help Desk

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