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2nd Line IT Support Engineer

  • £30000 - £35000 per annum
  • St. Albans, Hertfordshire

2nd Line IT Support Engineer - MSP - £30K-£35K

A well-established MSP of 15 years are now actively looking for 2nd Line IT Support Engineers with good working knowledge of Office 365, Active Directory and ideally previous MSP experience.

Here you'll be joining a close-knit service desk of 6 who are responsible for supporting their client base of roughly 65 SMEs. It's a flat structure, meaning that you'll get plenty of exposure to business-critical escalated tasks.

Key Skills required:

  • MSP Experience
  • Windows Server /Windows OS 10/11
  • Office 365 administration and support (SharePoint, Teams, OneDrive)
  • Group Policy
  • AzureAD/Intune
  • Network troubleshooting and support (DNS/DHCP, TCP/IP, VPN, VLANS)
  • Full UK Drivers licence - essential

They're based in a modern office in St Albans and have a flexible approach to working, with the freedom to choose your hours (e.g. 8am-5pm, 9am-6pm).

Roles and responsibilities include:

  • Provide high-quality remote and on-site technical support for various issues and problems.
  • Address and efficiently resolve client issues, queries, and incidents.
  • Respond to and manage incidents, escalating problems across multiple platforms as needed.
  • Support, train, and mentor team members.
  • Adopt a hands-on approach to problem-solving, ensuring issues are resolved within SLAs
  • Take ownership of assigned incidents and manage them to resolution.
  • Ensure SLA compliance, including response times, resolution times, and first-time fix rates.
  • Troubleshoot application issues.

With this opportunity, you'll also achieve:

  • Starting salary around £30K-£35K DOE
  • 28 days leave (inc. Bank holidays) + birthday off
  • Training and development plans
  • Company days out, team meals etc.
  • Contributory pension scheme
  • Flexible working hours

Apply now to Gianluca @ circlerecruitment (dot) com to join our client's dynamic and friendly team.

Key skills: Windows Server, MSP, Office 365, Active Directory, Intune, Hertfordshire, St Albans, Microsoft, Networking , IT Managed Services

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

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