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1st/2nd Line IT Support Engineer

  • £22000 - £25000 per annum
  • St. Albans, Hertfordshire

1st/2nd Line Engineer - MSP - £25,000

A well-established MSP of 15 years are now actively looking for 1st/2nd Line IT Support Engineers with good working knowledge of Office 365, Active Directory and ideally previous MSP experience.

Here you'll be joining a close-knit service desk of 6 who are responsible for supporting their client base of roughly 65 SMEs. It's a flat structure, meaning that you'll get plenty of exposure to business-critical escalated tasks.

Key Skills required:

  • MSP Experience
  • Windows Server /Windows OS 10/11
  • Office 365 administration and support
  • AzureAD/Intune
  • Network troubleshooting and support
  • Full UK Drivers licence - essential

They're based in a modern office in St Albans and have a flexible approach to working, with the freedom to choose your hours (e.g. 8am-5pm, 9am-6pm).

Roles and responsibilities include:

  • Provide high-quality remote and on-site technical support for various issues and problems.
  • Address and efficiently resolve client issues, queries, and incidents.
  • Respond to and manage incidents, escalating problems across multiple platforms as needed.
  • Support, train, and mentor team members.
  • Adopt a hands-on approach to problem-solving, ensuring issues are resolved within SLAs
  • Take ownership of assigned incidents and manage them to resolution.
  • Ensure SLA compliance, including response times, resolution times, and first-time fix rates.
  • Troubleshoot application issues.

With this opportunity, you'll also achieve:

  • Starting salary around £25K
  • 28 days leave (inc. Bank holidays) + birthday off
  • Training and development plans
  • Company days out, team meals etc.
  • Contributory pension scheme
  • Flexible working hours

Apply now to Gianluca @ circlerecruitment (dot) com to join our client's dynamic and friendly team.

Key skills: Windows Server, MSP, Office 365, Active Directory, Intune, Hertfordshire, St Albans, Microsoft, Networking , IT Managed Services

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

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