Vacancy Details

2nd Line IT Support Engineer

  • Negotiable
  • Brentwood, Essex

2nd Line IT Support Engineer - East London - Salary £35,000 + Benefits (Negotiable DOE)

2nd Line IT Support Engineer from an MSP background, with excellent experience of 2nd line IT support is required by a Manage Service Provider in East London.

Essential skills required; Monitoring and Troubleshooting office 365 - Exchange server - VMware or Hyper-V - Networking - Firewall. The position requires 3 days in the offer, 2 days working from home.

You will be a part of a dynamic, collaborative working environment, whose culture supports and rewards individual talent. You will have a great team of people around to help mentor, train, and support you in your IT Career, moving into a 3rd line role in the future.

Within this MSP, there is a huge scope for progression and place where they will invest in your personal development to help upscale your technical knowledge, as well opportunity to acquire certifications.


  • Previous MSP experience is essential working at at least a 2nd line level
  • Experience monitoring and troubleshooting Office 365 - Exchange server - VMware - Hyper-V - Network and Firewalls
  • Expereince working with Azure
  • Excellent communication skills
  • Have strong knowledge with all current Microsoft windows platform (cloud and on-prem)
  • A strong desire to want to learn and undertake vendor training. exams to get certified
  • Experience using ITSM ticketing system
  • Solarwinds network monitoring experience would be desirable


  • You will be providing support to both customers and the wider technical support team for issues escalated from 1st Line level.
  • Identify and escalate any incidents in line with policy escalation guidelines in a time efficient manner
  • Act as escalation point from 1st Line and resolve all allocated incidents in a timely, professional manner
  • Use allocated personal development days to maintain your technical knowledge

What you will get:

  • Salary package of £35,000 (Negotiable)
  • Hybrid working (3 days in the office, 2 days home working) with flexible working patterns
  • 25 days holiday + bank holiday (this can be extended to 30k days excluding bank holidays)
  • You will be part of a successful business that's dedicated to delivering a first-class experience to end user experience
  • Excellent career progression, with opportunity to upscale your technical knowledge
  • Dedicated 10 personal development days per annum
  • Allocated 2 community days per annum to give back to the local community
  • Private healthcare package as soon as you start working
  • Death in service benefits, as soon as you start working
  • £500 home allowance, including laptop etc
  • Staff incentives and more!

If you're interested in applying for this role, then please send your most up to date CV to Naseer.hamed @ for Immediate consideration.

If you'd like to enquire more about the role, then please contact me on 07516875859

Keywords - Troubleshooting / Microsoft Servers / Networking / London / Azure / VMware / Office 365 / cloud

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