2nd Line IT Support Engineer

2^nd Line IT Support Engineer - East London - Salary £35,000 + Benefits (Negotiable DOE)

2^nd Line IT Support Engineer from an MSP background, with excellent experience of 2^nd line IT support is required by a Manage Service Provider in East London.

Essential skills required; Monitoring and Troubleshooting office 365 - Exchange server - VMware or Hyper-V - Networking - Firewall. The position requires 3 days in the offer, 2 days working from home.

You will be a part of a dynamic, collaborative working environment, whose culture supports and rewards individual talent. You will have a great team of people around to help mentor, train, and support you in your IT Career, moving into a 3^rd line role in the future.

Within this MSP, there is a huge scope for progression and place where they will invest in your personal development to help upscale your technical knowledge, as well opportunity to acquire certifications.

Requirements:

• Previous MSP experience is essential working at at least a 2^nd line level
• Experience monitoring and troubleshooting Office 365 - Exchange server - VMware - Hyper-V - Network and Firewalls
• Expereince working with Azure
• Excellent communication skills
• Have strong knowledge with all current Microsoft windows platform (cloud and on-prem)
• A strong desire to want to learn and undertake vendor training. exams to get certified
• Experience using ITSM ticketing system
• Solarwinds network monitoring experience would be desirable

Responsibilities:

• You will be providing support to both customers and the wider technical support team for issues escalated from 1^st Line level.
• Identify and escalate any incidents in line with policy escalation guidelines in a time efficient manner
• Act as escalation point from 1^st Line and resolve all allocated incidents in a timely, professional manner
• Use allocated personal development days to maintain your technical knowledge

What you will get:

• Salary package of £35,000 (Negotiable)
• Hybrid working (3 days in the office, 2 days home working) with flexible working patterns
• 25 days holiday + bank holiday (this can be extended to 30k days excluding bank holidays)
• You will be part of a successful business that's dedicated to delivering a first-class experience to end user experience
• Excellent career progression, with opportunity to upscale your technical knowledge
• Dedicated 10 personal development days per annum
• Allocated 2 community days per annum to give back to the local community
• Private healthcare package as soon as you start working
• Death in service benefits, as soon as you start working
• £500 home allowance, including laptop etc
• Staff incentives and more!

If you're interested in applying for this role, then please send your most up to date CV to Naseer.hamed @ circlerecruitment.com for Immediate consideration.

If you'd like to enquire more about the role, then please contact me on 07516875859

Keywords - Troubleshooting / Microsoft Servers / Networking / London / Azure / VMware / Office 365 / cloud

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