1st Line IT Support Analyst - Cardiff
1st Line IT Support Analyst / IT Helpdesk Technician / Service Desk with at least 6 months of experience in an IT helpdesk / IT 1st line support role, with Office 365 & Windows 10 experience, required by a leading company in central Cardiff.
This role will require you to use your technical expertise to resolve 1st line IT issues for employees in a timely manner, and contribute to the team by providing an excellent IT support service.
- 6 months experience in a similar 1st line IT support role.
- Working with helpdesk software, MS Office 365 & Windows 10
- Excellent understanding of various systems and a passion to learn about new and upcoming technology and software.
- Ability to find solutions and assist staff at all levels.
- Excellent communication skills.
- Ability to prioritise tasks and deliver on deadlines.
- Enthusiastic, hardworking and a team player
Job Role Responsibilities
- Helpdesk / Telephone Support
- Building and deploying laptop clones.
- Installing basic laptop components.
- Provide basic Microsoft Office 365 support.
- Escalate and manage 2nd/3rd line support tickets.
- Carry our basic Active Directory tasks.
- Able to support users remotely and on-premises.
- Create user profiles.
- Roll out software centrally and manually.
- Offer user laptop health checks.
- Managing all tasks via helpdesk system.
- Review ticket trends with line manager.
- Support team and firm with adhoc IT tasks.
My client is a leading professional services company, employing over 500 people. They want the right candidate to grow into this role and after 12 months move to 2nd line role in the future.
They are looking to pay a starting salary of up to £25,000 + Benefits.
Like to hear more?
Send your CV to ellie.lewis @ circlerecruitment . com or call 07944 810 280 for a chat.
Also, please feel free to add me on LinkedIn.
Keywords: Helpdesk / IT / Support / Office 365 / 1st line / Windows 10 / Cardiff
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