1st Line IT Helpdesk Analyst - Warwick
1st line IT Helpdesk Analyst / Service Desk analyst with experience in 1st line support roles and knowledge in O365 required. Other Microsoft-based technologies such as Intune are advantageous. You should be passionate about customer-facing roles and have strong IT desktop skills in order to excel in this role.
This is a 1st line IT support role that requires strong IT skills for network and service desk administration, along with hardware skills to install, support and maintain desktop/network devices. A passion for customer interaction as you log their support requests from that area. The ideal candidate also can liaise with the 2nd and 3rd line support team in-house in order to escalate IT infrastructure issues with great efficiency.
This environment provides a great place to learn and develop along with a 1pm finish on Fridays giving you an early start to the weekend.
Key skills the 1st line Helpdesk Analyst / Service Desk Analyst will have:
- Experience in service desk and 1st line IT support calls is essential.
- ServiceNow or other ticketing experience.
- Office 365.
- Being self-driven and passionate towards learning is essential.
- Able to create and maintain IT Documentation.
- Some basic IT Desktop support would be a bonus
This well-established company is part of a family-run business group. These family values roots have lasted to this day with their core values being honesty and integrity. With these as their foundation, they have expanded on that and prioritise innovation and quality above all else. These are the qualities they're looking for in a candidate on top of a self-desire to learn and develop.
The salary for this Helpdesk Operator role is £23,000 - £25,000 depending on experience and my client is looking to fill this as soon as possible. If interested, please send your CV across to Matthew.Leach @ circlerecruitment.com
Keywords: Helpdesk Operator / 1st line Support/ Office 365 / Troubleshoot / Service desk / Ticketing / Warwick / Leamington Spa
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