IT Support Analyst - 2nd Line - Leeds
IT Support Analyst with strong 2nd line IT support experience is required by a leading law firm based in Leeds. This is a new role due to company growth, with a clear progression path to an even more senior IT infrastructure-level role in the future.
- Excellent 2nd line IT support experience in Windows 10 and MS Office 365
- Administration of Active Directory & Microsoft Exchange
- Networking experience - patching, knowledge of DNS/DHCP, WAN, etc
- MS Server admin experience ideally
- Some experience with VMware Horizon View or other VDI technologies such as Cloud, Hyper-V or Citrix
- Good 2nd line IT support experience in Desktop and Laptop PC hardware and software maintenance as well as building/imaging PCs
- Any experience in supporting legal systems such as Big Hand, case management systems, document management systems, digital dictation systems etc would be a bonus
- Any experience at a 3rd line IT support level would be a bonus.
Duties in the role include:
- Providing 2nd line & 3rd line support to the 600+ user base via the Service Desk. Managing the life cycle of support requests through to resolution.
- Build and manage IT including Laptops, iPhones and Desktops.
- Participate in IT projects as and when required, with exposure to some 3rd-line support work.
- Process all IT-related aspects of Personnel Change including new starters.
- Maintain the IT asset register & IT Knowledge Base.
- Deal with 3rd party suppliers when appropriate.
My client is looking to pay a starting salary of between £30,000 - £35,000 + benefits including private healthcare.
Click 'apply' now, or send your CV to matthew.leach @ circlerecruitment . com
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